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LTL Delivery Times & Information

The carrier will be contacting you to schedule delivery. This item ships via semi on a pallet and will be delivered curbside only. Meaning the semi will not go down your driveway or carried into your home. You need to make arrangements for someone to move the item inside for you.

***Important instructions on how to correctly receive your shipment via Common Carrier***

Before signing any paperwork from the driver, be sure to fully inspect the shipment. The driver may want to leave quickly but it is in your best interest to explain to the driver that the shipment MUST be inspected and that you will sign the paperwork once the inspection has been completed. Be sure to inspect all packages even if there is no visible damage on the outside of the box.

Damaged in Transit- If your order is damaged, write damaged on the receiving paperwork, take pictures of the damage to the product and/or packaging and refuse the shipment. The driver will then re-load the pallet and return it to the terminal to be inspected. Please contact us at 888-788-9220 after the driver leaves notifying us this has occurred. If it is after our normal business hours, please leave us a message with your name, phone number, order number and we will be in touch with you as soon as possible.

Unable to inspect shipment- Although it is in your best interest to inspect the shipment upon delivery, you may be unable to inspect the item in front of the driver, you must write on the receiving paperwork “UNABLE TO INSPECT, POSSIBLE CONCEALED DAMAGED”. The inspection of the shipment and notification of any damage needs to be reported to Net Health Shops, LLC within 24 hours of receipt of your shipment. If damage has occurred it is very important to take pictures of the damaged items and of any visible damage to the packaging. . After pictures have been taken be sure to place the item, any packaging or boxes, and the pallet aside and hold onto everything, including any paperwork that you’ve received. The chances of winning a claim without the damage noted are very slim. As the shipment does not leave our facility damaged you will not be reimbursed from us. Any money back you receive would come directly from the carrier.

If the carrier has not arrived when they said they were going to arrive please contact them from the information above. They will have the best information for you on the delivery.

Your item will deliver to the address in the order you placed. If you change the address after the shipment has left our warehouse there will be a re-consignment fee that you will be responsible for before the item is delivered.


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